When will the Smart Flap wall version be available?

At the moment we are only taking orders for the door/window version of the new Pet Porte Smart Flap. The reason for this is that the wall tunnels for the new Smart Flap are not currently available.

We expect that the wall tunnels will be available in late July or early August.

As soon as we receive confirmation that the wall tunnels are arriving in the UK then we will start to accept orders for the wall version of the Smart Flap.

Please subscribe to our mailing list by filling in the brochure request form on our website or call us on Freephone 0800 092 4880 and we will add you to the mailing list. We will then be able to email you as soon as the wall version is available.

Can it be programmed to pre-determined hours?

If you have got a street light outside or you are installing the cat flap in a passage at the side of your house you may not want to use the automatic light level sensing function because it might think it is daytime when it is really light.

The new Smart Flap has the option of being able to programme it by light level or by time of day. So you can programme it to unlock at 6am and lock at 11pm if you like regardless of whether it is light or dark outside.

This is another advantage of the new Smart Flap that we are now taking pre-orders for. The first will ship on around the 27th June when the first batch of stock arrives.

Cat with an existing 10 digit microchip

Some cat owners have got cats with old 10 digit microchip numbers that are not compatible with microchip reading cat flaps because they only read new standard 15 digit microchips - the best ones being Bayer Tracer and Identichip.

In this case it is possible that customers could sew a new 15 digit microchip into a collar. Because the new microchip has a stronger transmission range it will overtake the existing microchip.

Some vets do not recommend rechipping a cat therefore you should consult with your vet before considering have your cat rechipped. Some vets will come and chip your cat in your home and other specialised mobile pet chipping services operate in some areas.

We recommend that if you do have your cat rechipped you use a Bayer Tracer chip as in our tests that chip has the longest read range.

Can other cats who have been chipped get in?

Only the cats that you programme into your cat flap can get in. You don't have to know the microchip numbers either. 

Just hold down the green button for 10 seconds until it beeps, then pass your cat under the porch sensor (like scanning an item at the supermarket!) the cat flap will then beep three times and your cat is programmed in. 

Switch it off at the mains then on again to reset it and the cat flap will then lock and only unlock for your cats.

You can repeat the process as many times as you wish to programme all your cats in. The cat flap will remember up to 31 cats!

Another method is to put the cat flap into programming mode and then push your cat out through the cat flap (don't force him!) then it will beep three times to let you know your cat is programmed in. Then reset the cat flap (turn it off then on again) and tempt your cat back inside with their favorite treats!